Granfort Boats

Granfort Owner Care Program : Warranty & Support

Granfort Owner Care | Boat Warranty and Customer Support
Overview Get Help Maintenance Coverage Contact Get Help
Granfort Owner Care
Coordinators online now

Your Boat.
Our Full Attention.

Whenever something needs attention, one person owns it — real response times, regular updates, and every manufacturer call made for you.

Same Day
Emergency Response
6
Steps, Start to Finish
72 HRS
Longest Between Updates
1
Coordinator, Always
How We Help

One person. One clear path forward.

From your first call to the day it's resolved, one coordinator stays with your case — keeping a clear record of every decision and handling manufacturer calls so you don't have to.

Get help
01

One person owns your case

You won't get passed around or have to explain it twice — one coordinator stays with you from day one.

02

We know how urgent it is

The moment you call, we understand how serious it is — and respond at the right speed.

03

Decisions, in writing

You get a clear decision before any repair starts — no surprises, no guessing.

04

We check in, even with no news

You'll hear from us on a regular basis — even when there's nothing new to report.

05

We help with the manufacturers

Engine, generator, and electronics makers are on us to manage — not something you juggle.

06

A clear finish

When your case closes, you get the full story — what was done, what it means for your warranty.

Getting Help

Getting help is simple.

Pick whichever way is easiest for you to reach us, then run through the quick checklist below — the more we know upfront, the faster we can help.

Contact channels
Authorized DealerStart with your dealer or nearest authorized service center — it's the fastest way to get moving.
Granfort Customer CareCan't reach a dealer, or cruising somewhere new? Call us directly.
Online Support PortalSubmit the details online and get a case number back within hours. [SUPPORT PORTAL URL]
24/7 Emergency LineSinking, fire, flooding, or a boat that won't move — call this line, day or night. [EMERGENCY PHONE]
Quick checklist before you call
How Fast We Respond

We match our speed to your situation.

Tap a level below to see how quickly you can expect to hear from us.

You're taking on water, there's a fire, you've lost steering or power, or you can't safely get back to port.

We Call You Back
Same day
Technician On-Site
24–48 hours, weather and access permitting
Typically Resolved
Expedited, subject to parts and technician availability
Best Way to Reach Us
24/7 Emergency Line

Your engine or generator has failed, or something's wrong with steering — not unsafe, but not going anywhere.

We Call You Back
Within 1 business day
Technician On-Site
3–5 business days
Typically Resolved
Typical objective: 7–14 business days
Best Way to Reach Us
Customer Care or Authorized Dealer

Electronics, pumps, plumbing, or software issues — your boat is still very usable.

We Call You Back
Within 2 business days
Technician On-Site
5–10 business days
Typically Resolved
Typical objective: 2–3 weeks
Best Way to Reach Us
Authorized Dealer or Support Portal

Upholstery, gelcoat, trim, or finish — nothing that affects how the boat runs.

We Call You Back
Within 3 business days
Technician On-Site
Next available service slot
Typically Resolved
Batched as scheduled with you
Best Way to Reach Us
Authorized Dealer
How It Works

Here's exactly what happens next.

Tap any stage to see what we do and how long it typically takes.

01 Warranty Request Intake Same day ▾

We open your case, assign your coordinator, and confirm we've got it — right away.

02 Triage & Eligibility Review Within 2 business days ▾

We gather your records, review the issue, and check your warranty period and service history against what's being claimed.

03 Warranty Decision Within 5 business days ▾

You get a decision in writing — approved, more info needed, or not covered with a quote — before any work starts.

04 Parts & Scheduling 3–10 business days ▾

We source the parts and book a technician based on availability, your location, and when parts arrive.

05 Repair & Quality Control 7–21 days typical ▾

The technician does the work with photos throughout, then we sea trial the boat and double-check every system.

06 Acceptance & Case Closure Within 2 days of QC ▾

You get the full report and photos, sign off, and we close the case — for good.

Keeping You Covered

Simple upkeep keeps your warranty alive.

Staying on top of routine maintenance is what keeps your warranty valid — we check service records as a normal part of every claim, not to catch you out.

Engines

—Oil and filter changes at specified hour or calendar intervals, whichever comes first
—Manufacturer-approved fluids and filters only — non-compliant products may void coverage
—Impeller, belt, anode, and cooling-system service on schedule
—Commissioning registered by an authorized dealer where required
—Accurate, functioning hour meter maintained by the owner

Generator

—Oil and filter changes per the operator manual interval
—Exercise-run cycles completed as specified
—Sea-water strainer, impeller, and heat-exchanger service
—Start-up registered by an authorized distributor where required
—Winterization and recommissioning documented seasonally

Electronics & Systems

—Software and firmware updates applied as released
—Onboard network and navigation systems inspected at service intervals
—Battery and charging system health checks logged
—Sensor and instrument calibration verified after major repairs

Maintenance Records

—Dated service logs or invoices showing hours at time of service
—Parts and fluids used, with specification confirmation
—Proof of purchase and product registration
—Engine diagnostic scan reports when applicable
—Generator service history and cooling-system records
What's Covered

Who pays for what.

Filter below to see what's covered, what's on you, and what depends on the situation.

10 YrsStructural Hull Warranty
1 YrBoat Materials Warranty
1 YrBoat Equipment Warranty
1 YrElectronics Warranty
3 YrsMercury Engine Warranty
1 YrNavigation Equipment Warranty
Item-by-item coverage
Item Status
Parts confirmed defective in material or workmanshipVerified through technical triage and warranty eligibility review before replacement. Covered
Labor for warrantable repair at the authorized dealer rateNon-warranty diagnostic time is billed separately if no covered defect is found. Covered
Standard domestic technician travel within the dealer service radiusTravel beyond the standard radius, rush service, or overtime is normally an owner cost. Covered
Haul-out or launch required to access a covered defectEvaluated case by case; usually an owner cost unless access is required to complete a covered repair. Case-by-case
Consumables used during a covered repair (oil, filters, anodes)Treated as routine maintenance items regardless of the underlying repair. Owner's cost
Towing, accommodations, or transportation while the vessel is downNot covered unless an extended service contract with this benefit was purchased. Owner's cost
Domestic parts shipping — standard ground or freightExpedited or air freight requested by the owner is billed at cost. Covered
International parts shipping to the nearest authorized pointStandard freight is typically covered; customs duties, brokerage, and final-mile delivery are normally owner costs. Case-by-case
Fuel, dockage, storage, and marina fees during repairThese ongoing ownership costs continue regardless of an open warranty case. Owner's cost

This is a general guide — your exact coverage follows your written warranty and each manufacturer's own terms where they differ.

If Your Case Needs More

We escalate, so you don't have to.

Tap a level to see when it kicks in and who takes over.

1 Your Service Coordinator ▾

Your coordinator handles everything from day one — coordination, paperwork, and every conversation.

◆ Active on every case, from day one
2 Warranty Administration ▾

If your case needs a push, a senior reviewer steps in to keep things moving.

◆ Triggers after 5 business days without resolution
3 The Manufacturer, Directly ▾

We go straight to the engine, generator, or electronics maker when their sign-off is needed.

◆ Triggers when OEM approval or input is required
4 Granfort Leadership ▾

If it's still stuck, our leadership team steps in personally to get it moving.

◆ Triggers at 15 calendar days if unresolved
Our Promise to You

One coordinator. Real answers.
Updates wherever your travels take you.

01
One coordinator
A single dedicated contact for every case, from first call to final closure.
02
We check in
A status update on a regular basis — even when there's nothing new to report.
03
Decisions in writing
Every warranty outcome documented clearly, before repair work begins.
04
Support wherever you cruise
Parts, paperwork, and shipping handled worldwide, wherever your travels take you.
05
We help with the manufacturers
Engine, generator, and electronics makers managed on your behalf.
06
Nothing gets lost
A full record of every decision, kept for the life of your case.
07
Always know where things stand
Clear visibility into where your case stands and what happens next.
08
A clean finish
A complete report and clear warranty outcome delivered at the end of every case.
GRANFORT Owner Care Program

Published response times are service targets, not unconditional guarantees. Actual timing may depend on vessel location, technician availability, parts availability, weather, marina access, customs processing, and OEM decisions. Component-manufacturer warranty terms govern where they differ from Granfort's general support process. Final warranty eligibility is determined after documentation and technical review.

Emergency support does not replace the U.S. Coast Guard, local emergency services, towing providers, or other marine-safety authorities.

© 2026 Granfort. Owner Care Program — Warranty & Aftermarket Support.

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Granfort is the exclusive distributor of Fibrafort Boats, South America’s leading manufacturer of boats ranging from 18 to 45 feet, with over 18,000 boats produced, satisfying customers in more than 30 countries.

Copyright © 2026 Granfort. All rights reserved.   Granfort USA Marine Distribution LLC           EIN: 99-4462656

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